How Giraffe protects your data
At Giraffe, we believe in empowering traders with cutting-edge tools and a commitment to excellence. Learn how our dedication shapes your success.
Staying safe online
Important information about online security
We use the highest levels of data encryption on our websites and applications
A strong team of professionals is constantly monitoring and always prepared to respond to any incident or irregular activities in online payments
We take all controls to maintain the Giraffe Direct portal as a safe place for executing your transactions
Passwords must be of a certain complexity and length
For any update of personal information/processing of any of your personal data requests, we will verify that you made this request prior to taking any action
2 step verification option
Automated email confirmations for changes to your account password
We have a Data Protection Officer monitoring GDPR compliance and we are regularly audited by external parties against all the controls we have in place to protect our systems and data
Precautions you should take
When it comes to online banking and financial operations, several precautions should be taken to prevent potential fraud or scam attempts.
Beware of Phishing
Phishing emails are a common tactic fraudsters use to obtain personal information by posing as a trusted company. Never open any attachments or click on any links in any emails that are suspicious or respond to them. Watch out for scammers using similarly named email domains to appear as if the communication is from an official source. While not always the case, such emails often contain spelling mistakes or improper formatting, which can indicate that something is not right. Voice phishing and number spoofing are other methods used to convince victims to disclose sensitive data, so always confirm the authenticity, even if it is from a number you recognize.
Secure Browsing
When browsing online, check that the website has https and the secure padlock icon in the URL bar. Beware of website spoofing, where a legitimate website is cloned and used to collect customer information, often sent via phishing emails or browser pop-up windows. Only use secure internet connections and not public WIfi; as such, networks are more open to hacking. If you use a shared computer, never save login information and clear the cache and cookies after each session.
Viruses & Malware
Malicious malware and viruses can send information from your device or change transaction details in an attempt to steal your identity or funds. Don’t download files or programs from unknown sources. Set up anti-malware software on any devices that you may use and frequently update them. You should also ensure that you have the latest OS updates on your device.
Don’t disclose your data!
Sometimes, it is easy for fraudsters simply because of a lack of password complexity or change. Change your password(s) frequently and use a combination of symbols, numbers, upper and lowercase letters. Don’t use passwords that contain family names, pets or nicknames, as these are easily guessable. Use different passwords for different websites and enable multi-factor authentication wherever possible.
Don’t make it easy
Sometimes it is easy for fraudsters simply because of a lack of password complexity or changing. Change your password(s) frequently and use a combination of symbols, numbers, upper and lowercase letters. Don’t use passwords that contain family names, pets or nicknames, as these are easily guessable. Use different passwords for different websites and enable multi-factor authentication wherever possible.
