FAQs
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Is Giraffe Markets Ltd a regulated broker?
We are registered in St. Lucia and we follow all the regulations of the country of our establishment.
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Where is your office located?
We are a global entity and provide support to our clients 24/7. However we have our Marketing & Sales offices in Malaysia & UAE . We do provide unparalleled virtual support across the glob.
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Where do you get your pricing? Who executes the order?
Our multiple Price feeds come from FCA regulated entities. We receive many prices for a single product, and our system forwards the lowest price to our clients . It’s all system driven mechanism.
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Do you have a Dealing Desk ?
No, we do not maintain a dealing desk and forward all trades to the markets based on the ECN channel.
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Do you B booking?
No, all trades are strictly STP ( Straight Through Processing ) based , and we do not provide Market Maker services. We have a strict A book policy.
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How to open the account?
Client visits our homepage to start the account opening journey. Alternatively, you can click here as well - https://cp.giraffmarkets.com
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What is the deposit process?
Once your account is opened, the CRM page guides you for multiple deposit options , you will get an option “Fund Wallet” on clicking that option you will get multiple deposit channels.
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What are acceptable modes of deposits?
Wire Transfer / QR Code /Debit & Credit Card/ Crypto / international wallets to name a few.
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Which currencies do you accept in deposits?
The trading account is strictly in USD.
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Will you provide trading signals?
No, we do not provide any trading signals. However we do provide trade alerts and chart analysis in our telegram channels , you can join to know more . TG Channels - https://t.me/giraffemarketscommunity https://t.me/GiraffeMarketsForexCryptonews
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Do you provide PMS?
No, we do not provide any PMS.
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Do you have a CRM?
Yes, we do have one of the best CRM in the market. Register your account and experience the CRM benefits , smooth UI/UX and fantastic dashboard , Our CRM saves your huge time , login and experience yourself.
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Can I try demo trading?
Definitely, yes! In case you are new to the markets, we encourage you to trade in DEMO first before depositing real funds. You will get $ 50,000 as welcome credit as well , however you are not allowed to deposit or withdraw from demo account , please note.
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Do I get bonus and credits?
Yes! Our Bonus and credit plans help you safeguard your accounts, take better positions and earn more money.
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Can I trade in Cryptos?
Yes! We allow currencies, cryptos, commodities, indices, oil, and many more products
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Do you have Prop Trading facility?
No, we do not have that facility.
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Is scalping allowed?
Yes, we allow scalping but the minimum time the trade to be kept open is 3 minutes.
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Is hedging allowed?
Yes, we allow you to hedge your positions.
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Is HFT allowed
No, we do not promote HFT. However, this is one feature which will come after 3-4 months.
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Do you allow EAs?
Yes, we allow Expert Advisor (EA). But we do not take responsibility of the results in your accounts. Profit or Loss is at the client's own risk.
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Do you allow Algo trading?
Yes, we allow algo trading. But we do not take the responsibility of the results in your accounts. Profit or Loss is at the client's own risk.
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Do you allow copier trading?
Yes, we allow copier trading. But we do not take the responsibility of the results in your accounts. Profit or Loss is at the client's own risk.
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Do you allow PAMM service?
Yes, we have PAMM service available. But we do not take the responsibility of the results in your accounts. Profit or Loss is at the client's own risk.
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Do you charge commissions?
We have Raw plus commission account types for PRO TRADERS. Kindly check our Account Types page for more details.
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Do you charge SWAPs?
Swaps are charged on account types. Yes, for Elite accounts only we charge swaps.
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Do you add mark up in spreads?
Our spreads are the best in the markets. We do not charge unreasonable markups . We follow complete transparent operation with our client.
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What is the leverage you give to clients?
We offer safe trading accounts to our clients. We offer a maximum leverage of 1:500 , however we are starting from 1:200 and based on account performance we allow higher leverage on clients request.
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Do you provide rebates to IB?
Our IB rebates plan is best in the market. We have deposit based and volume based , performance based IB plans . Also we give bonuses and rewards . Kindly register as IB on our CRM portal and check for the current offers . To register as an IB please click - https://partners.giraffemarkets.com
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Do you have Affiliates plan?
Our Affiliates earn more than what they were earning with other brokers. We have best deposit & trade criteria based commission structure . Kindly register as Affiliate on our CRM portal and check for the current offer.
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Can I trade over the weekends?
Yes. Trading is allowed on Saturdays and Sundays even but only in crypto products. Rest all products like currencies, commodities, oil, indices, etc are tardable only on weekdays, 5 days from Monday to Friday.